Shipping Policy

This Shipping Policy governs the processing, packaging, and delivery of all pet furniture, pet toys, and pet cleaning orders placed through our online store. We are committed to ensuring your pet supplies arrive safely, in pristine condition, and ready for use. All orders undergo thorough inspection and careful packaging following full payment confirmation, with standard processing times ranging from 2 to 4 business days (excluding weekends and public holidays). Minor delays may occur during peak seasons such as holiday gift-giving periods or promotional events, and we will notify customers promptly via email if any unforeseen delays arise.

Given the variety of products in our collection, specialized packaging is essential to prevent damage during transit. Pet furniture, being larger and heavier, is packed in sturdy, corrugated cardboard boxes with thick foam padding or bubble wrap to protect against scratches, dents, or structural damage. All hardware and assembly instructions are securely included to avoid loss. Pet toys are placed in protective polybags or soft pouches to prevent scuffing and ensure cleanliness upon delivery. Pet cleaning products, including liquids and sprays, are sealed in leak-proof containers and packed in sealed boxes with additional cushioning to prevent breakage and spills. All packages are sealed securely and labeled with clear delivery information to ensure accurate handling.

We partner with trusted shipping carriers to provide reliable domestic and international delivery. Standard domestic delivery typically takes 4 to 8 business days, while international orders generally take 10 to 25 business days, depending on customs processing and local carrier efficiency. Delivery times are estimates only, and we are not responsible for delays caused by extreme weather, customs inspections, carrier operational issues, or incorrect shipping information provided by the customer. We recommend placing orders well in advance of important occasions to account for potential shipping delays.

Shipping costs are calculated automatically at checkout based on order weight, package dimensions, delivery destination, and selected shipping speed. All shipping fees are non-refundable once the order has been dispatched. Customers are responsible for providing accurate, complete shipping information, including full name, physical address, postal code, and valid contact details. Inaccurate information may result in delayed delivery, failed delivery attempts, return to sender, or additional re-shipping fees, which the customer must cover.

Once shipped, a unique tracking number will be sent to the customer's email, allowing real-time package monitoring. We are not liable for lost, stolen, or missing packages marked as delivered by the carrier. For items that arrive damaged due to shipping mishandling, customers must report the issue within 48 hours of delivery with clear photos of the damaged item and packaging to qualify for a replacement or refund. International orders may be subject to import duties, taxes, and customs fees, all of which are the sole responsibility of the customer.